Privacy policy
Privacy Policy
This Privacy Policy explains how MyKidos (the "Site," "we," "us," or "our") collects, uses, and discloses personal information when you visit, use our services, or make a purchase from mykidos.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you're a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please carefully read this Privacy Policy. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as outlined here. If you do not agree with this Privacy Policy, please refrain from using or accessing any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected, over the past 12 months, personal information from various sources as detailed below. The information we collect depends on how you interact with us.
We may use the information we collect to communicate with you, provide or improve our Services, comply with legal obligations, enforce our Terms of Service, and protect or defend our Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect about you depend on your interaction with the Site and how you use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. Below are the categories of personal information we collect:
Information We Collect Directly from You
- Contact Information: Name, address, phone number, and email.
- Order Information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Username, password, security questions, and other details used for account security.
- Customer Support Information: Information you provide when contacting us for support.
Certain features of our Services may require you to provide specific information. You may choose not to provide this information, but doing so may prevent you from accessing certain features.
Information We Collect About Your Usage
We automatically collect certain information about how you interact with our Services ("Usage Data"). This includes:
- Device and browser information.
- IP address.
- Network connection information.
- Information about your interaction with the Site through cookies, pixels, and other technologies.
Information We Obtain from Third Parties
We may obtain personal information from third parties, including:
- Service Providers: Payment processors, vendors, and fulfillment partners.
- Third-party services: For instance, third-party marketing partners or analytics services.
How We Use Your Personal Information
We use your personal information for the following purposes:
- Providing Products and Services: To process payments, fulfill orders, manage your account, and arrange shipping or returns.
- Marketing and Advertising: To send you promotional emails, text messages, or postal mail, and to show advertisements for our products and services.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent or malicious activities.
- Communicating with You: To provide customer support and improve our Services.
Your Privacy Rights
As a user, you have certain rights related to your personal information. These rights may include the following:
Right to Know / Access
You have the right to request information about the personal information we collect, use, or disclose about you over the past 12 months. You can request:
- The categories of personal information we have collected.
- The sources from which we collected your personal information.
- The business or commercial purposes for collecting or selling your personal information.
- The categories of third parties with whom we share your personal information.
- The specific pieces of personal information we have collected about you.
Right to Delete
You may request that we delete the personal information we have collected about you, subject to certain exceptions (e.g., if we need it for legal reasons or to fulfill a contract).
Right to Correct
If any of the personal information we maintain is inaccurate, you have the right to request that we correct it.
Right to Opt-Out of Sale/Sharing
You have the right to opt-out of the sale or sharing of your personal information for targeted advertising. To exercise this right, you can use the "Do Not Sell or Share My Personal Information" link available on our website.
Right to Non-Discrimination
We will not discriminate against you for exercising your rights regarding your personal information.
How to Exercise Your Rights
To exercise your rights, please contact us using the contact details provided below. We may need to verify your identity before processing your request.
Cookies and Tracking Technologies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, e-mail address and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
Children's Privacy
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If you believe that we have collected personal information from a child, please contact us so we can delete it.
Security and Data Retention
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. We recommend that you do not send sensitive information via insecure channels.
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
International Users
Please be aware that your personal information may be transferred to and stored in a different country for processing. We will ensure that appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Email: support@mykidos.com
Last updated: March 1, 2025